Shipping & Return

Shipping

  • Order in United States will be shipped via USPS First-Class with tracking number from our fulfillment center in Chicago. 
  • International order will be shipped via USPS First-Class International Package with valid tracking number. 

Tracking number will be included in shipping notification email once your order leaves our warehouse.

Estimate delivery time

Destination Shipping Cost Estimate Delivery Time
United States Flat $5.95 3-5 Business Days
International from $6.95 7-20 Business Days

 

If the estimate delivery time had passed and you haven't received your order, please contact us at info@circlelensesusa.com immediately. We will take the appropriate action to resolve the problem.

Return & Exchange

If you are not happy or change your mind with what you bought, we will gladly offer a hassle-free, full refund or exchange within 30 days of your purchase. Due to hygienic reasons, all items must be returned in original, unopened condition, to be eligible for a refund. Customers are responsible for return shipping. Please contact us via email info@circlelensesusa.com to process a refund or exchange. All un-authorized return will not be processed.  

What if the product is defected?

We take pride in providing only proven, quality products to our customers. Should you receive a defective pair of lenses, or suspect your purchase may be defective, due to discomfort, or visible defects, discontinue use immediately. For circle lenses, please ensure the lenses were put on properly, and contact us if you are still experiencing any issues. If the product is deemed defective, we will gladly ship a replacement to you, free of charge.

Please note that we reserve the right to refuse a refund, exchange, or replacement of any products, if we have reasons to believe the defective claim to be fraudulent or otherwise invalid.